Terms & Conditions

Last updated: November 4, 2026

Welcome to The Raw Linen.

These Terms & Conditions govern purchases made through our online store, therawlinen.com.

By placing an order, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

We believe in transparency, thoughtful craftsmanship and creating linen products that are made to be enjoyed for years.

1. About Us

The Raw Linen is a Lithuanian linen textile brand offering thoughtfully designed, handmade products for everyday living.

Our online store is operated by:

UAB Lininis ir medinis
Company registration number: 302736840
Eitminų g. 18-117
LT-12145 Vilnius
Lithuania

Email: meda@therawlinen.com
Website: therawlinen.com

Our products are made in Lithuania and shipped internationally.

2. Products & Availability

We offer a range of linen textiles, including table linens, kitchen accessories, home textiles, bags, linen clothing and other thoughtfully crafted products.

Many of our items are handmade after an order is placed.

We make every effort to provide accurate product descriptions, dimensions, materials, colours and photographs.

However, please note that:

Linen is a natural material with characteristic variations in texture and weave.
Small irregularities and natural slubs are part of the fabric’s character.
Colours may appear slightly different depending on lighting and screen settings.
Handmade production may result in minor variations within reasonable manufacturing tolerances.

These characteristics do not affect your statutory rights if a product is defective or does not conform to its description.

Product availability may change. If an ordered item becomes unavailable, we will contact you to discuss an appropriate alternative or refund.

3. Placing an Order

To place an order, select your preferred products, sizes, colours and quantities and proceed to checkout.

Before confirming your purchase, please carefully review:

Product specifications and measurements.
Selected colours and quantities.
Delivery address and contact details.
Shipping method and estimated delivery time.
Total price, including applicable shipping charges.

After placing an order, you will receive an email acknowledging your purchase.

If we are unable to fulfil an order, we will contact you and arrange an appropriate refund.

We reserve the right to decline orders where there is a legitimate reason, such as suspected fraud, product unavailability or an obvious pricing error, subject to applicable consumer protection laws.

If an order cannot be fulfilled, any payment received for the unfulfilled goods will be refunded.

4. Prices & Payments

Product prices are displayed in the currency selected or shown in our online store.

The total amount payable will be displayed during checkout before you confirm your order.

Applicable taxes and shipping charges are shown in accordance with the information available for the delivery destination.

We accept the payment methods offered at checkout, which may include:

Credit and debit cards.
PayPal.
Stripe-supported payment methods.
WooPayments-supported payment methods.

Payment availability may vary depending on your country and selected payment method.

Payments are processed securely by the relevant payment service providers.

We do not store complete payment card details on our website.

If we identify an obvious pricing or technical error, we will contact you before proceeding with the affected order.

5. Handmade Production & Processing Times

Many The Raw Linen products are handmade to order rather than produced in large quantities.

Processing times depend on the product, current order volume and availability of materials.

Where available, estimated processing times are displayed on the product page or communicated during the ordering process.

Please note that processing time and shipping time are separate.

Processing time refers to the time required to prepare or make your order before dispatch.

Shipping time begins when your parcel is handed over to the delivery carrier.

We will inform you if a material delay is expected.

Any agreed delivery deadline and your statutory rights relating to delayed or undelivered goods remain unaffected.

6. Custom-Made & Personalised Orders

We may accept requests for products made to individual specifications, including non-standard measurements, personalised details or specially developed designs.

Before placing a custom order, please ensure that all measurements, specifications and personalisation details are correct.

We may contact you to confirm the details before production begins.

Returns of Custom-Made Products

Products made to your individual specifications or clearly personalised may be excluded from the statutory right of withdrawal where permitted by applicable law.

Examples include:

Tablecloths made to specifically requested, non-standard measurements.
Personalised embroidery.
Products created according to individual designs or specifications outside our standard product range.

Important: Products made after receiving an order are not automatically classified as personalised or custom-made.

Standard sizes, colours and configurations offered in our online shop remain subject to applicable consumer rights.

Nothing in this section limits your rights concerning defective, incorrectly supplied or non-conforming goods.

7. Shipping & Delivery

We ship orders from Lithuania to destinations worldwide, subject to delivery service availability and applicable restrictions.

Shipping options, costs and estimated delivery times are displayed at checkout or described in our Shipping Policy.

Delivery times may vary depending on:

Destination country.
Selected shipping service.
Customs processing.
Local delivery conditions.
Public holidays or other circumstances affecting transportation.

Estimated delivery times are not guaranteed unless expressly agreed as a binding delivery deadline.

If a delivery is delayed or does not arrive, please contact us so we can investigate.

For consumer purchases, the risk of loss or damage generally remains with us until the goods are received by you or a person designated by you, subject to applicable legal exceptions.

Your statutory rights in relation to delayed or undelivered orders remain unaffected.

8. International Shipping, Customs & Import Duties

The Raw Linen ships internationally from Lithuania.

Customs procedures and import charges depend on the destination country.

United States – DDP Shipping

Orders delivered to the United States are shipped under DDP (Delivered Duty Paid) terms.

Applicable import duties and taxes covered by the DDP arrangement are arranged and paid by The Raw Linen.

Customers should not normally be required to pay additional import duties covered by this shipping arrangement upon delivery.

Other Destinations Outside the European Union

Unless expressly stated otherwise at checkout, orders delivered outside the European Union and outside our US DDP arrangement may be subject to import duties, local taxes, customs clearance fees or other destination-country charges.

Such charges are generally the responsibility of the recipient.

These charges are determined by the destination country’s authorities or service providers and may not be included in the product or shipping price.

Please check the applicable import requirements before placing your order.

If any different import-duty arrangement is expressly confirmed for your order, that arrangement will apply.

9. Returns & Right of Withdrawal

Our return conditions depend on the delivery destination.

European Union, EEA & United Kingdom

Consumers in the European Union, European Economic Area and United Kingdom generally have the right to withdraw from eligible online purchases within 14 days of receiving the goods, subject to applicable legal exceptions.

The right of withdrawal generally applies to standard products, including products made after an order is placed in our standard sizes and configurations.

Genuinely custom-made or clearly personalised products may be excluded where permitted by law.

Other International Destinations

We do not offer voluntary change-of-mind returns or exchanges for orders delivered outside the EU, EEA and United Kingdom, except where required by applicable law.

This includes orders delivered to the United States and other international destinations.

International returns may involve substantial transportation, customs clearance and re-importation expenses.

For this reason, we do not offer voluntary returns for reasons such as incorrect size selection, changes in personal preference or deciding that an item is no longer needed.

Defective or Incorrect Goods

The restrictions above do not affect your legal rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to applicable legal requirements.

For full details, please read our Refund & Returns Policy.

Nothing in these Terms & Conditions limits rights that cannot legally be excluded.

10. Cancellations & Order Changes

If you need to change or cancel an order, please contact us at meda@therawlinen.com as soon as possible.

Because many products are handmade, we may begin preparing an order shortly after it is placed.

We will do our best to accommodate changes before production or dispatch, but we cannot guarantee that every requested modification will be possible.

For genuinely personalised or individually specified products, cancellation or modification may be restricted once production has begun, to the extent permitted by applicable law.

This does not affect any statutory right of withdrawal or other mandatory consumer rights.

11. Product Care

Linen is a durable natural fibre that can provide years of use when cared for appropriately.

Please follow the care instructions provided with your product or on our website.

In general, appropriate care may include:

Washing at the temperature recommended for the specific item.
Using a gentle detergent.
Avoiding harsh bleaching agents.
Following product-specific drying and ironing instructions.

Natural softening, wrinkles and gradual changes in the appearance of linen are part of its character.

The effect of care and use on your statutory rights will be assessed in accordance with applicable law.

12. Damaged, Defective or Incorrect Orders

We take care to inspect products before dispatch.

If you receive an item that is damaged, defective, incorrect or not as described, please contact us at:

meda@therawlinen.com

Include your order number, a description of the issue and photographs where available.

We will review your request and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, remedies may include repair, replacement, a price reduction or a refund.

For consumers in the European Union, products are covered by the applicable statutory legal guarantee of conformity, which generally provides protection for at least two years.

These rights are separate from the 14-day right of withdrawal.

13. Wholesale & Business Orders

The Raw Linen also works with retailers, interior designers, hospitality businesses and other professional customers.

Wholesale, private-label and other business-to-business purchases may be governed by separately agreed terms, including:

Pricing and discounts.
Minimum quantities, where applicable.
Production schedules.
Payment arrangements.
Customisation and labelling requirements.
Delivery and return conditions.

If separate written terms have been agreed for a business order, those terms will prevail to the extent permitted by law.

Consumer-specific rights described in these Terms & Conditions do not automatically apply to business purchases.

14. Intellectual Property

All original content on therawlinen.com, including product photographs, descriptions, graphics, branding and other creative materials, is owned by The Raw Linen or used with appropriate permission.

Such content may not be copied, reproduced or used commercially without prior written permission, except where permitted by law.

The Raw Linen name, visual identity and original product imagery may not be used in a way that falsely suggests an affiliation, endorsement or business relationship.

15. Privacy & Cookies

We respect your privacy and handle personal information in accordance with applicable data protection laws.

Information collected when you visit our website or place an order may be used to process payments, fulfil purchases, arrange delivery, provide customer support and meet legal obligations.

For further information, please read our:

Privacy Policy
Cookie Policy (EU)

You can manage your cookie preferences using the cookie consent controls available on our website.

16. Website Availability

We make reasonable efforts to keep our website accurate, secure and accessible.

However, temporary interruptions may occur due to maintenance, technical issues or circumstances outside our reasonable control.

We may update website content, product information and these Terms & Conditions when necessary.

Changes to these Terms & Conditions will not retroactively alter contracts already concluded, except where permitted by law or agreed with the customer.

17. Liability

We are responsible for fulfilling our obligations under the sales contract and applicable law.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or restricted.

We do not seek to exclude liability for defective goods, failure to deliver or other breaches where mandatory consumer protection laws provide a remedy.

18. Governing Law & Consumer Disputes

These Terms & Conditions are governed by the laws of the Republic of Lithuania.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections applicable to your purchase under relevant law.

If you have a complaint, please contact us first at meda@therawlinen.com so that we can review the matter and seek a resolution.

We will examine consumer complaints in accordance with applicable requirements. Under Lithuanian consumer protection law, we generally must provide a reasoned written response within 14 days of receiving a consumer’s written complaint.

If a consumer dispute cannot be resolved directly, an eligible consumer may contact the State Consumer Rights Protection Authority of Lithuania (VVTAT) or another competent consumer dispute resolution body.

Nothing in these Terms & Conditions restricts your right to pursue legal remedies or use competent courts where permitted by applicable law.

19. Contact Information

For questions about these Terms & Conditions, products or orders, please contact:

The Raw Linen
Operated by UAB Lininis ir medinis
Company registration number: 302736840
Eitminų g. 18-117
LT-12145 Vilnius
Lithuania