Last updated: November 4, 2026
At The Raw Linen, we take great care in creating and preparing every order. Our linen textiles are thoughtfully made in Lithuania and shipped to customers around the world.
Please review our return policy before placing your order, as return conditions depend on your delivery country.
1. Returns – European Union, EEA & United Kingdom
Customers in the European Union, European Economic Area (EEA) and United Kingdom generally have the right to withdraw from eligible online purchases within 14 days of receiving their order, without giving a reason.
This applies to standard products, including items made after an order is placed in sizes and configurations offered in our online shop.
To exercise your right of withdrawal, please email meda@therawlinen.com within 14 days of receiving your order.
Include your order number and a clear statement that you wish to withdraw from the purchase.
You must send the items back within 14 days of informing us of your decision.
You may inspect the products as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the products’ nature, characteristics and functioning.
2. International Orders – Outside the EU, EEA & UK
We do not offer voluntary returns or exchanges for orders delivered outside the European Union, European Economic Area and United Kingdom, except where required by applicable law.
This includes, for example, orders shipped to the United States, Canada, Australia, Japan and Switzerland.
Our products are made and shipped from Lithuania. Returns from these destinations involve international transportation, customs documentation and potentially substantial re-importation costs.
For this reason, all eligible sales to these destinations are final in respect of change-of-mind returns, subject to applicable legal requirements.
We cannot accept voluntary returns or exchanges because of:
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A change of mind or personal preference.
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Incorrect size or colour selection.
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Ordering the wrong quantity.
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Deciding that the product is no longer needed.
Please carefully review product descriptions, measurements, colours and other details before placing your order.
This restriction does not apply to products that are defective, damaged, incorrectly supplied or otherwise subject to mandatory consumer remedies.
Nothing in this policy excludes or limits rights that cannot legally be excluded.
3. Custom-Made & Personalised Products
Products made to individual customer specifications or clearly personalised are generally not eligible for change-of-mind returns where permitted by applicable law.
Examples include:
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Tablecloths, runners or other products made to specifically requested, non-standard measurements.
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Products with personalised embroidery.
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Specially designed products made according to individual requirements outside our standard product range.
Please note that a product is not automatically considered custom-made simply because it is sewn after an order is placed.
Standard sizes, colours and configurations listed in our online shop remain subject to applicable statutory consumer rights.
Custom-made and personalised products are still covered by legal rights relating to defective, damaged or incorrectly supplied goods.
4. How to Return an Eligible Item
If your order is eligible for return, please contact meda@therawlinen.com for return instructions.
We will provide the appropriate return shipping address in Lithuania.
For change-of-mind returns, customers are responsible for the direct cost of returning the goods unless applicable law or our agreement provides otherwise.
We recommend using a tracked shipping service and retaining proof of postage.
For statutory withdrawals, requesting return instructions does not restrict your legal right to cancel.
Please do not send international returns without contacting us first, as incorrect customs documentation may cause delays and additional charges.
5. Refunds
For valid statutory withdrawals, refunds will be processed within 14 days of receiving your withdrawal notice.
We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
Where required by law, refunds include the cost of standard outbound delivery. Additional costs resulting from the customer’s choice of a more expensive delivery method are not refundable beyond the cost of standard delivery.
Refunds will be issued to the original payment method unless another method is expressly agreed.
Processing times may vary depending on your bank or payment provider.
6. Exchanges
For eligible EU, EEA and UK orders, please contact us if you would like to discuss exchanging a standard product.
We do not offer voluntary exchanges for orders delivered outside the EU, EEA and UK.
This does not affect any remedies required by applicable law for defective or incorrectly supplied goods.
7. Natural Linen Characteristics
Linen is a natural textile with a distinctive texture and appearance.
Small variations in weave, natural slubs and subtle differences in colour are characteristic of linen and do not necessarily constitute manufacturing defects.
We aim to represent all products accurately through our photographs and descriptions.
Your statutory rights remain unaffected if a product does not conform to its description or applicable quality requirements.
8. Wholesale & Business Orders
This policy applies to individual retail customers.
Wholesale, private-label and other business-to-business orders may be subject to separately agreed terms.
9. Contact Us
If you have any questions about returns, refunds or your order, please contact:
The Raw Linen
UAB Lininis ir medinis
Eitminų g. 18-117
LT-12145 Vilnius, Lithuania
Email: meda@therawlinen.com
Website: therawlinen.com
11. Model Withdrawal Form – EU, EEA & UK Consumers
You may use the following form to notify us of your decision to withdraw from an eligible purchase. Using this form is optional.
To: UAB Lininis ir medinis
Email: meda@therawlinen.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Products: ____________________
Order number: ____________________
Ordered on: ____________________
Received on: ____________________
Consumer’s name: ____________________
Consumer’s address: ____________________
Date: ____________________