Last updated: November 2, 2026
At The Raw Linen, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, place an order, create an account, or contact us.
We process personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Lithuanian data protection laws.
1. Who We Are
The Raw Linen is operated by UAB Lininis ir medinis, a company registered in Lithuania.
Company Details
UAB Lininis ir medinis
Eitminų g. 18-117
LT-12145 Vilnius, Lithuania
Company registration number: 302736840
Email: meda@therawlinen.com
Website: therawlinen.com
UAB Lininis ir medinis is the data controller responsible for processing personal information collected through this website.
2. Information We Collect
When you browse our website, contact us, create an account, or place an order, we may collect the following information:
- Contact information: Your name, email address, and telephone number.
- Order information: Products purchased, billing and shipping addresses, order history, and transaction details.
- Payment information: Your selected payment method, payment status, and transaction references.
- Account information: Details associated with your customer account, if you choose to create one.
- Communications: Messages, enquiries, and other information you provide when contacting us.
- Technical information: IP address, browser information, and data collected through cookies or similar website technologies.
We collect information directly from you when you provide it and automatically through certain website technologies.
We may also receive payment confirmations, delivery updates, and other information necessary to manage your order from our payment and shipping partners.
Information required for checkout is necessary to process and deliver your order. If you do not provide the required details, we may be unable to complete your purchase.
3. How We Use Your Information
We process personal information for the following purposes:
Order Processing and Fulfilment
To accept and process orders, prepare or manufacture products, arrange payments, and deliver purchases.
Legal basis: Performance of a contract.
Customer Communication
To respond to enquiries, provide order updates, and resolve customer service issues.
Legal basis: Performance of a contract or our legitimate interest in providing customer support and responding to enquiries.
Accounting and Legal Compliance
To maintain transaction records, issue invoices, and comply with applicable accounting, tax, and other legal obligations.
Legal basis: Compliance with a legal obligation.
Website Security and Fraud Prevention
To protect our website, customers, and transactions from unauthorised access, misuse, and fraudulent activity.
Legal basis: Our legitimate interest in maintaining website security and preventing fraud, or compliance with applicable legal obligations.
Marketing Communications
To send promotional communications where you have provided consent or where otherwise permitted by applicable law.
Legal basis: Consent or another applicable legal basis for lawful direct marketing.
You may unsubscribe from marketing communications at any time.
4. Payment Processing
We offer secure online payment options through PayPal, Stripe, and WooPayments.
When you make a purchase, information necessary to process and verify your payment may be shared with the selected payment provider.
This may include:
- Your name and contact information.
- Billing address.
- Transaction amount and currency.
- Order and payment references.
- Information necessary to complete and verify the payment.
WooPayments is built in partnership with Stripe and uses Stripe’s payment infrastructure.
Payment card information is handled through the payment providers’ secure payment systems. We do not store complete payment card numbers or card security codes in our WooCommerce database.
Payment providers may perform automated security and fraud-prevention checks. These checks may affect whether a transaction is approved or declined.
If you experience a payment-related problem, you may contact us for assistance.
Payment providers may also process certain personal information independently under their own privacy policies.
5. Shipping and Delivery
To fulfil your order, we share the information necessary for delivery with the relevant shipping and logistics providers.
This may include:
- Your name.
- Delivery address.
- Email address and telephone number.
- Shipment and tracking information.
This information is used to arrange delivery, provide shipment updates, and resolve delivery-related enquiries.
We share only the information reasonably necessary for these purposes.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to support essential functions, including:
- Shopping cart and checkout functionality.
- Customer account sessions.
- Website security.
- Remembering certain website preferences.
- Payment processing and transaction security.
Some payment providers may also use cookies or similar technologies for security and fraud prevention.
Additional technologies may be used for website analytics or marketing if those services are enabled.
Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.
You can manage or delete cookies through your browser settings. Where processing is based on consent, you have the right to withdraw that consent.
Further information about the specific cookies used, their purposes, providers, and retention periods should be available through the website’s cookie information or consent interface.
7. Sharing Your Information
We share personal information only where necessary to provide our services, operate our business, or comply with legal requirements.
Recipients may include:
- Payment providers, including PayPal, Stripe, and WooPayments.
- Shipping and delivery companies responsible for transporting and delivering your orders.
- Website hosting and technical service providers responsible for maintaining our online store.
- Accounting and administrative service providers assisting with financial records and legal compliance.
- Public authorities, where disclosure is required by applicable law.
We share only the information necessary for the relevant purpose.
We do not sell customer personal information to third parties.
8. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where such transfers occur, we take appropriate measures to protect personal information in accordance with applicable data protection laws.
Depending on the circumstances, these safeguards may include European Commission adequacy decisions or Standard Contractual Clauses.
You may contact us for further information about the safeguards applicable to transfers of your personal data.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.
- Order and accounting records: Retained for the periods required by applicable Lithuanian accounting and tax legislation.
- Customer account information: Retained while the account remains active or for another period justified by applicable legal requirements.
- Customer enquiries: Retained for as long as necessary to respond to requests, resolve related matters, and establish or defend legal claims where applicable.
- Marketing information: Retained for as long as necessary for lawful marketing purposes, subject to your right to unsubscribe or withdraw consent where applicable.
- Technical and security information: Retained according to the purpose of processing and applicable security and legal requirements.
Where information is no longer required, it is securely deleted or anonymised as appropriate.
Certain information may need to be retained even after a deletion request if this is required by law.
10. Your Privacy Rights
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information.
Depending on the circumstances, these include the right to:
- Access: Request access to personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information where applicable.
- Restriction: Request restriction of certain processing activities.
- Objection: Object to processing based on legitimate interests or to processing for direct marketing.
- Data portability: Request your personal information in a structured, commonly used, machine-readable format where applicable.
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
You may also have rights relating to decisions based solely on automated processing, including profiling, where applicable.
To exercise your rights, please contact us at:
We will respond to requests in accordance with applicable data protection laws, generally within one month of receiving your request.
You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (VDAI) or another competent supervisory authority.
11. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, misuse, and disclosure.
Our website uses security measures intended to protect customer information and online transactions.
Payment information is processed through specialised payment service providers.
Although we take reasonable precautions, no method of online transmission or electronic storage can guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, service providers, or applicable legal requirements change.
Any updates will be published on this page with a revised last updated date.
We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or your data protection rights, please contact:
The Raw Linen
UAB Lininis ir medinis
Eitminų g. 18-117
LT-12145 Vilnius, Lithuania
Company registration number: 302736840
Email: meda@therawlinen.com
Website: therawlinen.com